Cookie Policy
Effective Date: September 1, 2025
1. What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our service.
2. How We Use Cookies
InspectReports.com uses cookies to provide a seamless, professional experience across our comprehensive home inspection platform:
Platform Functionality
- Authentication: Keep you securely logged in to your dashboard and maintain your session across platform features
- Real-Time Auto-Save: Support our auto-save technology that protects your work as you build reports
- Dashboard Preferences: Remember your dashboard layout, calendar views, and interface preferences
- Report Builder State: Maintain your progress and settings while creating and editing inspection reports
- CRM Filters: Remember your contact and property filtering preferences
Business Operations
- Appointment Scheduling: Support calendar functionality and booking system operations
- Contract Generation: Maintain state during contract creation and e-signature processes
- Email System: Support white-label email delivery and notification systems
- Microsite Management: Enable branded inspector microsite functionality
Security & Performance
- Security Monitoring: Detect suspicious activities and protect against unauthorized access
- Performance Optimization: Analyze platform usage to improve speed and reliability
- Feature Analytics: Understand which features are most valuable to improve user experience
- Error Tracking: Identify and resolve technical issues quickly
3. Types of Cookies We Use
Essential Cookies
These cookies are critical for platform functionality and cannot be disabled without breaking core features.
- Authentication: Secure login sessions and multi-factor authentication
- Security: CSRF protection, session validation, and fraud prevention
- Auto-Save: Real-time saving of report content and form data
- Platform State: Dashboard navigation, modal states, and active workflows
- API Sessions: Secure communication between your browser and our servers
Functional Cookies
These cookies enhance your professional workflow and can be controlled through your preferences.
- Dashboard Layout: Remember your preferred dashboard arrangement and widget settings
- Calendar Views: Save your preferred calendar display (month, week, day) and timezone
- Report Templates: Remember your most-used templates and formatting preferences
- CRM Filters: Save your contact and property search and filter settings
- Theme Preferences: Light/dark mode and display customizations
- Notification Settings: Remember your email and alert preferences
Analytics Cookies
These cookies help us understand how inspectors use our platform to continuously improve features and performance.
- Feature Usage: Track which platform features are most valuable (report builder, CRM, appointments)
- Performance Metrics: Monitor page load times, auto-save performance, and system responsiveness
- User Flows: Understand how inspectors navigate from appointments to contracts to reports
- Error Analytics: Identify and resolve technical issues affecting your workflow
- Platform Optimization: Analyze usage patterns to improve dashboard efficiency
- Beta Feedback: Collect usage data to enhance features during our beta period
Marketing Cookies
These cookies support our marketing efforts and can be disabled without affecting platform functionality.
- Beta Program Tracking: Measure the effectiveness of our beta outreach to inspectors
- Referral Programs: Track referrals from existing users to new inspector sign-ups
- Campaign Attribution: Understand which marketing channels bring inspectors to our platform
- Social Media Integration: Enable sharing of platform features and success stories
- Industry Partnerships: Track engagement with home inspection industry partners
4. Third-Party Cookies
Our platform integrates with trusted third-party services to provide professional-grade functionality. These services may set their own cookies:
Essential Third-Party Services
- Authentication Providers (Stack Auth): Secure login, user management, and session handling
- Email Service (Resend): White-label email delivery for appointments, contracts, and notifications
- Database Services (Prisma/PostgreSQL): Secure data storage and real-time synchronization
- File Storage Services: Secure storage and delivery of photos and report media
Analytics & Performance
- Google Analytics: Platform usage analytics and performance monitoring
- Error Tracking Services: Identify and resolve technical issues quickly
- Performance Monitoring: Ensure optimal platform speed and reliability
Business Operations
- Payment Processors: Secure payment processing for post-beta subscriptions
- Support Tools: Customer support chat and communication systems
- CDN Services: Fast, reliable delivery of platform assets and media
All third-party services are carefully selected for security, reliability, and compliance with privacy standards. We encourage you to review their privacy policies and cookie practices.
5. Managing Your Cookie Preferences
Browser Settings
You can control cookies through your browser settings. Most browsers allow you to:
- View and delete cookies
- Block cookies from specific websites
- Block third-party cookies
- Clear all cookies when you close your browser
- Set up notifications when cookies are set
Platform Cookie Settings
We provide comprehensive cookie controls within your dashboard settings:
- Functional Cookies: Control dashboard preferences, layout settings, and workflow optimizations
- Analytics Cookies: Choose whether to share usage data to help improve the platform
- Marketing Cookies: Opt in or out of marketing-related tracking and communications
- Third-Party Cookies: Manage permissions for non-essential third-party services
- Granular Control: Enable or disable specific cookie categories based on your preferences
- Real-Time Updates: Changes take effect immediately without requiring platform restart
Note:
Disabling certain cookies may affect the functionality of our service. Essential cookies cannot be disabled as they are necessary for the service to work properly.
6. Cookie Retention
Our cookies are designed to balance functionality with privacy, using appropriate retention periods for each purpose:
Essential Platform Cookies
- Session Cookies: Deleted when you close your browser or log out
- Authentication Cookies: Last 30 days for security, or until you explicitly log out
- Auto-Save State: Maintained during active sessions, cleared after 24 hours of inactivity
- Security Cookies: Short-lived (1-4 hours) for maximum protection
Functional & Preference Cookies
- Dashboard Preferences: Up to 1 year to maintain your customized workflow
- Theme Settings: Up to 1 year for consistent visual experience
- Calendar Preferences: Up to 6 months for scheduling consistency
- Report Builder Settings: Up to 1 year to maintain your professional templates
Analytics & Marketing Cookies
- Usage Analytics: Up to 2 years for long-term platform improvement insights
- Performance Metrics: Up to 1 year for technical optimization
- Beta Program Tracking: Duration of beta period plus 6 months
- Marketing Cookies: Up to 1 year, or until you opt out
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the updated policy on our website.
8. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
Cookie Questions: privacy@inspectreports.com
Technical Support: help@inspectreports.com
Platform Settings: Manage cookies through your dashboard settings
Business Address: [Your Business Address]
For immediate cookie preference changes, visit your dashboard settings. For technical questions about cookies, contact our support team.
9. Useful Links
For more information about cookies and how to manage them, visit: